Refund and Return Policy

Thank you for choosing Nutri Farm. We are committed to offering premium-quality herbal and Ayurvedic products. If, for any reason, your purchase does not meet your expectations, we’re here to assist you.

Returns

Customers may request a return within 30 days from the date of delivery.

To qualify for a return:

  • The item must be unused, unopened, and in its original condition

  • Original packaging must be intact

  • A valid receipt or proof of purchase is required

Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (such as food or consumables)

  • Intimate or sanitary products

  • Hazardous materials or flammable substances

Additional non-returnable items include:

  • Gift cards

  • Downloadable or digital products

  • Selected health and personal care items

How to Initiate a Return

To begin the return process, please contact us at [Your Contact Email] with:

  • Your order number

  • Product details

  • Reason for return

Our team will share the return instructions and shipping details with you.

Note: Customers are responsible for return shipping costs. Shipping charges are non-refundable.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • The refund will be processed to your original payment method

  • Processing time may vary depending on your bank or card provider

Late or Missing Refunds

If your refund has not been received:

  1. Please recheck your bank account

  2. Contact your credit card provider (processing times may vary)

  3. Contact your bank for further clarification

If the issue persists, reach out to us at [Your Contact Email].

Exchanges

We only replace products that are defective or damaged.
For exchanges, contact us at [Your Contact Email], and send the item to:

[Your Return Address]

Sale Items

Items purchased during sales or promotional offers are non-refundable.

Shipping for Returns

Returned items should be shipped to:

[Your Return Address]

  • Return shipping costs are the customer’s responsibility

  • Shipping charges are non-refundable

  • If a refund is approved, return shipping fees will be deducted from the refund amount

Delivery timelines for exchanged products may vary based on location.

For items valued over ₹75 / $75, we recommend using a trackable shipping service or shipping insurance, as Nutri Farm cannot guarantee receipt of returned items.

Damaged Products

If your order arrives damaged, please notify us immediately at [Your Contact Email] with clear photos of:

  • The damaged product

  • Outer packaging

Our team will promptly assist in resolving the issue.

Contact Information

For any questions regarding our Refund & Return Policy, please contact us:

Nutri Farm
📍 [Your Address]
📧 [Your Contact Email]
📞 [Your Phone Number]